Help with energy bills
Service NSW · EAPA
If a crisis or emergency makes it hard to pay your electricity or gas bill, you may be able to get help.
Check bill payment helpEligibility rules apply.
Knowing who to ask can make energy easier to understand.
We have brought together links to trusted organisations that can help with energy bills, energy plans, your rights as a customer, rebates, payment problems and other energy questions.
Choose a topic below.
If a crisis or emergency makes it hard to pay your electricity or gas bill, you may be able to get help.
Check bill payment helpA rebate helps reduce a bill. Find energy rebates and other support you may be able to get.
Explore energy rebatesCompare electricity and gas plans using this free, independent Australian Government service.
Compare energy plansTalk to your energy company first. If the problem is not fixed, EWON can help with free, independent advice and complaints.
Contact EWONLearn about your rights as an energy customer, including bills, payment support and complaints.
Read about your energy rightsA financial counsellor can help you work through bills and debt. The advice is free, confidential and independent.
Get help with money worriesEvery household is different. Electric Saul uses the details about your home, location, car and goals to give you personalised guidance, real numbers and a practical plan.
Ask SaulYou can ask someone you trust to help you make the call. Have your energy bill nearby.
“I am having trouble paying my energy bill. Can you explain what help is available and whether I can set up a payment plan?”
These links take you to other organisations’ websites. Each organisation can explain the support available and who can get it.