The Flagstaff Group
Travel Trainer App
Privacy Policy
We are committed to protecting the privacy and personal information of all people who use the Travel Trainer App.
About This Policy
The Flagstaff Group operates the Travel Trainer App to support people with disability, their support workers, carers, and Flagstaff staff in building travel confidence and independence. This privacy policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to that information.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Travel Trainer App, you agree to the collection and use of your information as described in this policy.
Who We Are
The Flagstaff Group is an Australian Disability Enterprise providing life skills and employment for people with disability. We operate across the Illawarra, Shoalhaven, and Macarthur regions of New South Wales.
Contact us: If you have any questions about this policy or how we handle your information, please contact The Flagstaff Group at marketing@flagstaffgroup.com.au or call us on (02) 4272 0222.
Information We Collect
The Travel Trainer App collects the following types of information to provide its core features and improve your experience.
Name and Contact Details
Your name and contact information used to create and manage your account within the app.
Location Data
Your device location, used to support travel training routes, check-ins, and navigation features within the app.
Usage and Activity Data
Information about how you use the app, including features accessed and progress made in travel training journeys.
Device Information
Technical details about your device, such as device type and operating system, used to ensure the app works correctly.
We only collect information that is necessary for the app to function and for us to improve the service we provide.
How We Use Your Information
We use the information collected through the Travel Trainer App for the following purposes.
Your name and contact details are used to identify your account, provide personalised support, and communicate with you about your use of the app. Location data is used to support travel training routes, monitor travel progress, and provide safety check-in features. Usage and activity data helps us understand how the app is being used so we can improve its features and better support people's travel independence. Device information is used to maintain app performance, diagnose technical issues, and ensure compatibility across different devices.
We do not use your information for advertising purposes, and we do not sell your personal information to third parties.
How We Share Your Information
We do not share your personal information with third parties except in the following circumstances.
Where you are a person with disability using the app as part of a Flagstaff support program, your support workers or Flagstaff staff with a legitimate care role may have access to relevant activity and progress data in order to provide effective support. We may also share information where required by law, or where necessary to protect the safety of an individual.
Any third party service providers we engage to support the operation of the app, such as hosting providers, are required to handle your information in accordance with Australian privacy law and our own strict confidentiality requirements.
Location Data and Your Consent
The Travel Trainer App requests access to your device's location. Location access is used only to support travel training functionality within the app. You can manage location permissions at any time through your device settings. Disabling location access may limit some features of the app.
We will always ask for your consent before collecting location data. You are in control of when the app accesses your location.
How We Protect Your Information
The Flagstaff Group takes the security of your personal information seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. Access to personal information within our organisation is restricted to staff and support workers who need it to perform their role.
While we take all reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. If you have concerns about the security of your information, please contact us.
Retention of Your Information
We retain your personal information for as long as necessary to provide the Travel Trainer service and meet our legal obligations. When your information is no longer needed, we will securely delete or de-identify it in accordance with our data retention practices.
Your Rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, to request corrections if any information is inaccurate, and to make a complaint if you believe your privacy has been breached.
To exercise any of these rights, please contact The Flagstaff Group directly using the contact details below. We will respond to all requests within a reasonable timeframe.
Children and Vulnerable Users
The Travel Trainer App may be used by people with disability, including younger people or those who may require additional support. Where a user is under 18 or requires the assistance of a guardian or support worker, we encourage that person to be involved in reviewing this policy and providing consent on their behalf where appropriate.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at this URL. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy or how the Travel Trainer App handles your personal information, please contact us.
The Flagstaff Group
Email: marketing@flagstaffgroup.com.au
Phone: (02) 4272 0222
Website: www.flagstaffgroup.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.