The Team Leader will coordinate the development and implementation of a range of initiatives to contribute to the delivery of service-based programs, compliance standards and participant NDIS agreements. You will provide quality advice and support for Participants and other stakeholders and proactively contribute to the effective delivery of services aimed at achieving individual goals and outcomes identified in Participant’s service agreements.

Key Objectives:

  • Takes active ownership of own work.
  • Prioritises and manages multiple tasks and demands including matters with critical turnaround times.
  • Develops and fosters efficient lines of communication with key stakeholders.
  • Has a high level of autonomy and is fully accountable for the delivery of work assignments and projects on time and to expectation in terms of quality, deliverables, and outcomes.
  • Build and maintain collaborative stakeholder relationships that ensure the organisation’s standards and values are maintained, providing a clear sense of purpose and direction and fostering a positive and high performing culture;
  • Detailed knowledge of the National Disability Insurance Scheme and Quality and Safeguards legislation



  • Role model and promote Flagstaff’s values in all aspects of duty and promote a culture of service-oriented excellence in all activities,
  • Consistently demonstrate a commitment to supporting People with a Disability to achieve their goals and/or workplace targets, and to the value that inclusion in all aspects of society and community for People with a Disability is a right, not a goal;
  • Ensure that innovation or desired work performance/behaviour by individuals or teams (particularly those under your observation or supervision) is acknowledged and where appropriate, celebrated and/or formally recognised;
  • Ensure that any unacceptable behaviour, diminished work performance or failure to meet Flagstaff’s values and culture by individuals or teams under your control is reported and/or addressed consistent with Flagstaff expectations, policies and/or procedures;


  • Build and maintain collaborative stakeholder relationships that ensure the organisation’s standards and values are maintained, providing a clear sense of purpose and direction and fostering a positive and high performing culture;
  • Demonstrating self-management including acting as a role model, seeking feedback to enhance performance and actively identifying opportunities for development;
  • Time management skills to effectively manage workload;
  • Complete relevant assessments, reports and proposals as they relate to participants individual goals;
  • Confidently and accurately use computer systems to prepare records track participant goals, undertake internet research and send & respond to emails in a timely manner;
  • Comply with all Flagstaff policies, procedures, guidelines and processes;
  • Coordinate group and or individual support and training for participants undertaking Flagstaff NDIS services which directly assist in the development of skills and/or the achievement of increased social or vocational inclusion & assist with workplace supports;
  • Undertake Flagstaff provided training on National Quality & Safeguards standards for supporting people with a disability and ensure that your actions consistently comply with those standards;
  • Facilitate team scheduling and individual rostering, ensuring participant & operational requirements are met;
  • Interpret NDIS plans and set SMART goals within individual participant plans;
  • High level of interpersonal skills including the ability to develop and maintain positive relationships with participants, across service providers, and with various stakeholders;
  • Contribute to the collection and entry of supporting evidence as required for Government funding, ensure administrative compliance is kept and completed in a timely manner;
  • Plan, schedule and conduct individual and/or group meetings for potential or existing participants and/or their parents/carers to engage in Flagstaff supports;
  • As required, work rostered shifts in the Shoalhaven, Macarthur or Illawarra, and with different starting and finishing times and which may include weekends and/or public holidays;
  • Facilitate and/or provide transport for participants;
  • Provide quality advice and guidance in relation to the timely provision of support, NDIS related evidence recording and Flagstaff processes;
  • Exercise sound judgment and provision of timely advice to internal and external stakeholders;
  • Coordinate and oversee the work of staff engaged at a lower level;


  • Comply with all WHS Legislation and any Flagstaff specific Policies, Procedures, practices, training and directions;
  • Comply with safety directions, maintain safe work conditions and use safe work practices at all times;
  • Attend training courses as required;
  • Correctly wear any required PPE at all times;
  • Immediately report all incidents, accidents, defective equipment, actual & potential hazards and unsafe work practices;


  • Eligible to immediately work in Australia without sponsorship;
  • Able to provide (on commencement and at mandated intervals) a National Police Criminal History check no more than 12 months old and a current Working with Children check and be willing to sign a Working with Children declaration;
  • Able to provide evidence (i.e. a certificate of completion) of completion of the National Disability Insurance Scheme (NDIS) online worker orientation module ‘Quality, Safety and You’;
  • Able to provide evidence (on commencement and at mandated intervals) NDIS Worker Clearance;
  • Able to provide evidence (on commencement and at mandated intervals) Covid- 19 Vaccination Records;
  • Good communication skills with the ability to confidently interact with anyone regardless of their role and/or social standing;
  • Demonstrated ability to quickly learn systems & processes and have a thorough knowledge of a range of Microsoft products;
  • Demonstrated ability to quickly learn systems and processes;
  • Have a high level of accuracy and attention to detail;
  • Hold a Senior First Aid Certificate (or capacity and willingness to obtain the qualification), and the capacity and willingness to act as a workplace first aid officer where requested and in receipt of the relevant Flagstaff allowance;
  • Current NSW Drivers Licence (note that preferred applicants for the role may be requested to provide evidence of their driving record);
  • Tertiary qualifications relevant to the role – Community Sector, Training & Assessment or 2 years demonstrated industry experience;
  • Although unlikely to be required in this role, applicants should have the ability & willingness to work rostered shifts which may include weekends and/or public holidays;
  • Able to provide evidence of being double vaccinated, Covid-19

Who We Are: 

Operating for over 50 years, the Flagstaff Group is a registered provider under the National Disability Insurance Scheme that provides a range of supports for People with a Disability in the Illawarra & Shoalhaven regions. 

With a vision of a world that only sees abilities, our commitment to that vision is demonstrated in our purpose of providing our Participants life skills and work opportunities in a diverse range of commercial business operations.

Focused on person centred supports for our program Participants, we also have a commitment of high standards of quality and service to Customers who receive our extensive range of goods and services.

How to Apply:

To submit your application please email your cover letter and current resume to [email protected] . We appreciate your understanding that due to the very high volume of interest and applications Flagstaff receives for advertised vacancies, unfortunately only shortlisted candidates will be contacted.

Download the Job Description

At Flagstaff we believe in performing to the best of our ability for the good of the team and our customer.  We celebrate a culture of helping others and maintaining a positive ‘can do’ attitude and where our behaviours are underpinned by our values. We offer our staff a work life balance, opportunities for career progression and salary sacrifice opportunities to permanent staff. 

An Equal Opportunity Employer, the Flagstaff Group Ltd is a Supported Employment Enterprise funded by the Australian Government. The successful applicant will be required to undertake a National Criminal History, NDIS Worker Clearance and Working with Children Check