PRIVACY STATEMENT

The Flagstaff Group Limited (ABN 53 000 551 575) and its operating divisions (Flagstaff) consider privacy to be an important right. To this end, Flagstaff is committed to pursuing best practice policies and procedures in how it deals with customer and employee personal information. We will only collect personal information for specific purposes such as responding to enquiries, keeping customers informed of upcoming events and products, and assisting us in improving our service to you. No personal information will be disclosed to other parties without your consent and you have the right to access and alter any personal information about you that Flagstaff may hold.

INFORMATION FOR FLAGSTAFF CUSTOMERS AND CONTRACTORS

HOW DOES THE FLAGSTAFF PRIVACY POLICY APPLY TO YOU?

The Flagstaff Privacy Policy states that Personal information may include: Name; Address; Contact details; Information about your personal circumstances (e.g. marital status, age, gender); Information about your financial affairs (e.g. payment details, bank account details); Information about your identity (e.g. date of birth, country of birth, drivers license); Government identifiers (e.g. Tax File Number); Insurance details.

HOW DOES FLAGSTAFF COLLECT INFORMATION?

The Flagstaff Privacy Policy states that we will collect information directly from you, such as when you request a product or service or when you have other dealings with us. We may also collect personal information through third parties such as:

  • A business that provides commercial creditworthiness information;
  • Referees: if you give us the name of someone who can give a reference about you; and
  • Publicly available sources of information.

HOW WILL FLAGSTAFF USE THE INFORMATION YOU PROVIDE?

The Flagstaff Privacy Policy states that we will not use your personal information for any purpose which is not related to the primary purpose for which it is collected or for which you would not reasonably expect us to use your personal information. We guarantee not to share, sell or trade your personal information to any non-Flagstaff Company or person including overseas recipients. Your personal information may be used:

  • To deliver the workplace supports, and/or products and/or services that you entitled to or that you have requested;
  • To provide you with further information about the products and services you requested;
  • To personalise and customise your experiences with Flagstaff;
  • To help Flagstaff manage and enhance its services
  • To communicate with you;
  • For administration purposes; and
  • To promote and market other products and services of the Flagstaff Group and related entities which we consider may be of interest to you.
  • For job applicants, in the event that a job application is unsuccessful, Flagstaff may keep the information to use in the event that an appropriate vacancy arising.

CAN YOU CHOOSE NOT TO PROVIDE PERSONAL INFORMATION?

The Flagstaff Privacy Policy states that where Customers would like to access any of our services on an anonymous basis or by providing a pseudonym we will take all reasonable steps to comply with your request. However, if you choose not to provide Flagstaff with correct personal details, such as your name, address or contact details then the range of options available to you may be limited. For contractors, your decision not to provide certain personal information (e.g. name, address tax file number, insurance details) may adversely impact on Flagstaff’s decision to use or continue to use your services.

WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

The Flagstaff Privacy Policy states that Flagstaff may disclose your personal information to external organisations including:

  • outsourced service providers;
  • our professional advisors, including our accountants, auditors and lawyers;
  • entities requiring information to comply with legislation; and
  • Government Departments we have funding agreements with Flagstaff may use or disclosure of sensitive information about an individual if the individual has consented to the use or disclosure of the information for a specified purpose.

IS YOUR INFORMATION SECURE?

The Flagstaff Privacy Policy states that we will take all reasonable steps to secure your personal information. Electronic information is protected by various security measures and access to information and databases is restricted, as is access to hard copy information. Only those employees of Flagstaff who perform services on your behalf and are authorised to handle your information will have access to this information.

We will not retain any of your information for any longer than it is required by us, except to fulfill our legal obligations and if you feel that information about you is not accurate or your details have or are about to change please contact us via the above means.

For security reasons, you will be required to provide proof of your identity. any enquiries you may have regarding this matter should be referred to:

The CEO The Flagstaff Group Limited PO Box 6125 Wollongong NSW 2500

Phone (02) 4272 0222 Fax (02) 4271 8419 Email: [email protected]

OUR RESPONSIBILITIES UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EU or UK you have certain rights and protections under the GDPR regarding the processing of your Personal Data.

Flagstaff collect, use and store your Personal Data to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Data:

  • Where it is necessary to fulfill a contract with you. This includes where we collect your Personal Data to enable us to send you our goods or provide you with our services.
  • Where you have given us valid consent to use your Personal Data. We will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.
  • We may also process your Personal Data where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.

YOUR RIGHTS AS AN EU OR UK RESIDENT

If you are a resident of the EU or UK you have various rights including the:

  • Right to be informed;
  • Right of access;
  • Right to rectification;
  • Right to object;
  • Right to restriction of processing;
  • Right to erasure or to be forgotten;
  • Right to data portability; and
  • Right not to be subject to automated processing.

If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data. If you would like to limit or request the deletion of your Personal Data or exercise any other rights you can do so by contacting us.

WITHDRAWING YOUR CONSENT

You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

OUR COMPLIANCE

Flagstaff complies with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK. All Personal Data stored on our platform is treated as confidential. It is stored securely and is only accessed by authorized personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected. We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing or use, and against accidental loss, destruction, damage, theft, or disclosure. We ensure the encryption and pseudonymization of Personal Data and we have adequate cybersecurity measures in place.

YOUR ACKNOWLEDGEMENT

By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK. We will ensure that those third parties are GDPR compliant.

ENQUIRIES

Should you have any enquiries you regarding this matter should be referred to:

  • The CEO The Flagstaff Group Limited PO Box 6125 Wollongong NSW 2500
  • Phone (02) 4272 0222 Fax (02) 4271 8419 Email: [email protected]