Customer Service Officer - Traineeship

Full time 38 hours per week
Access to salary packaging (including tax-free earning of up to $15,900 per year)
Grade 5 $26.13p/h
Traineeship – Cert IV Business Administration

Join a progressive social enterprise and follow a new career pathway.

  • Traineeship opportunity with formal qualifications provided
  • Earn why you learn
  • Work with a supportive team
  • Career progression opportunities

Are you our next admin and customer ambassador superstar?

Flagstaff is looking for an energetic person with a positive ‘can do’ attitude, exceptional customer service skills and a desire to be a valuable link to providing administration support.

Whilst undertaking a Traineeship Cert IV in Business Administration, you will play an important role in being the front line ambassador of the organisation.  The key objectives of the role include:

  • Successfully complete a traineeship
  • Assist with general reception and administration tasks
  • Assist with customer enquiries
  • Utilise technology systems to assist with customer enquiries

Are you a person who …

  • Presents a professional, customer service focused presence
  • Can manage incoming and outgoing communications, via phone calls and email
  • Is happy and enthusiastic
  • Eager to learn
  • Has a “can do” attitude
  • Is a Team player

Then this job is for you.

NOTE - To be eligible for this position you cannot hold a qualification in Business Administration

Why Join Flagstaff:

The core of the Flagstaff business is our people. We take pride in knowing we have a culture that supports teamwork, growth and development, and promotes our four core values: Include, Support, Lead and Celebrate.  As a leading local not for profit supporting people with disability – we are about diversity, inclusion and recognising all abilities.

How do we do this?

Through our Culture, regular celebrations, clear career development pathways and industry recognised training.  At Flagstaff, we believe you should be supported in becoming the best that you can be.


To be considered for this role, your application must address the selection criteria identified in the Position Information Package that is available on the Flagstaff website at

Please forward your application addressing the selection criteria, and resume to:

[email protected].

Download the Job Description.

Applications close: Thursday, 12 May 2022

Interviews:  Thursday, 19 May 2022

Only applicants who are eligible to undertake a traineeship will be interviewed for this position.

Further information can be obtained by calling our People and Culture team on Tel: 4272 0212.

An Equal Opportunity Employer, The Flagstaff Group Ltd is an Australian Disability Enterprise funded by the Australian Government. The successful applicant will be required to undertake a National Criminal History Check, Working with Children Check and NDIS Worker Clearance check.